|At The Patio Homestore® we are currently offering free shipping! We can't promise how long this will last. Like all offers, it's subject to change at any time. There will be no other fees associated with this offer. Free shipping includes standard shipping via common carrier such as UPS, Fed Ex or Freight to the contiguous United States. Shipping to Hawaii, Alaska or Canada may incur additional shipping charges. Delivery date may vary depending on where the item is shipping to. If you have any questions or need the item by a particular date, please call our customer service at 888-564-4744.
Shipping lead times may vary from the time stated, especially during peak season which includes Summer and Christmas. If you need the item quickly, please call our customer service prior to placing order to inquire about expedited shipping. The Patio Homestore® does NOT guarantee delivery by a certain date, but we will do our very best to accommodate your request.
If delivery is refused, The Patio HomeStore® will not reimburse you for your order, nor refund you the cost of shipping. If you have any questions about this policy, please call us before placing your order at 888-564-4744. Use of our website consititutes acceptance of our shipping policy. We respect if you choose not to accept our policies and your decision not to shop with us.
Additional Shipping Procedures:
Most internet orders placed before 5pm Eastern Time Monday thru Friday will be processed and confirmed the same day.
Please note, orders placed after 5pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 5pm Eastern Standard Time Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will ship in 1 3 business days unless otherwise noted on the product page).
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
Large, Oversized, Multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
Orders are shipped via UPS, FedEx, or Freight. A physical address is required for shipment. We cannot ship to P.O. Boxes.
We verify and charge all credit cards before shipping. In some cases, this may delay stated delivery dates.
Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. You will be notified of this via phone or email prior to shipment.