The Patio HomeStore® 115% Price Match Plus Guarantee
Okay. Breathe in deeply. Hold for five seconds. Now slowly, slowly .... release. That sense of calm you're feeling is thanks to our 115% Price Match Plus Guarantee. It works like this: you shop with The Patio HomeStore® and if within 48 hours you find a lower price available to the public at any online/E-commerce store on any item that we sell, we' will match that price and give you 115% of the difference back in an The Patio Homestore® gift certificate good towards a future purchase on our site. And we'll honor the lowest price when you make your purchase. It's just that simple.
We want to really earn your business and we want you to shop our website with the peace of mind that you are getting the best price possible. That's why we do everything in our power to make sure our prices are the lowest that you will find.
Here's the part our lawyers insist we include:
The lower price must be published on the competing web site and must be available for verification by our customer service department. If we cannot confirm the price, unfortunately we will not be able to offer a refund.
The product must be currently available for immediate shipping in the same item and packaging that is on www.thepatiohomestore.com. No color, weight or substitutions of any kind are allowed.
When calculating a price match, items that we have shipped to you 'freight free' cannot be compared to companies charging a separate freight or shipping charge. Special order items are excluded from our price match policy. If the competitor is advertising a lower price but then adding a handling fee during checkout we will apply our price match policy as equitably as possible.
Many of our manufacturers that we work with require that we follow their "MAP" (Minimum Advertised Pricing) policy. We do not price match below MAP pricing. We will notify you if the item you are questioning has manufacturer MAP requirements.
Our policy applies to advertised prices of in-stock items that are exactly the same. In order to take advantage of our 115% Price Match Plus Guarantee, you must email our office before the sale or within two (2) days of your purchase. Supply us with the advertised information, we will confirm the price and take appropriate action.
Store - Refers to a licensed E-Commerce store located in the Continental USA, as long as the lower price is advertised. We do not price match auction sites, paid membership club stores, big box stores or brick and mortar only stores.
Same item - Exactly the same model (not an outdated model), in the same new condition, in a box with applicable manufacturer's warranty available.
In stock - Available for sale that day, either picked up at their store or shipped that day.
The Patio Homestore® will not match prices on item that are limited in quantity, offered at the low price for less than one day, or offered for sale the day before, day after or the day of Thanksgiving.
The Patio Homestore® will not match prices on items that are listed on other websites for lower than the manufacturers cost.
The Price Match Plus Policy is in effect only if you purchase the item that you are price matching from The Patio Homestore®. Price Match Plus Policy is not in effect if you find the item cheaper at another online e-commerce store and buy it from them. The item in question must be purchased from The Patio Homestore®.
The price match plus policy is good only on one item. Multiple or additional items are not included.
Auction Sites - We do not Price Match auction sites or those affiliated with such sites.
Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference.
You may contact us for your 115% Price Match Plus Guarantee to 2 days from placement of your order on www.thepatioHomeStore.com.
Because we are extremely busy during peak season, email communication is prefereable for our 115% Price Match Plus question. Click here to email us your information. We will respond within 1 (one) business day.